Bouncy Castle Hire Ltd - Terms and Conditions

1. Definitions

1.1 -The Client” -refers to the hirer, person or organisation placing a order for equipment or entertainment with "The Company”.

1.2 - “The Company” - refers to Bouncy Castle Hire Limited and any other trading names including but not exhausted to Huntingdon Bouncers, St Neots Bouncy Castle Hire, Cambridge Bouncers, Cub Leisure

1.3 - “Wet Hire” - refers to equipment or service hired by the client but operated and supervised by the company (manned). This includes items with the words "with staff" in the item title or where you have booked event staff, at an additional charge and will be displayed on your item list, under event staff hire, on your booking confirmation with the duration booked.

1.4 - “Dry Hire” - refers to equipment or service hired, operated and supervised by the client themselves (unmanned).

2. Ordering

2.1 - By placing an order either online, verbally over the phone, via email or any other method it is deemed and understood that the client fully agrees and bound by these terms and conditions, cancellation policy and enter into a contract with “the company”.

2.2 - When booking online our system will show you the availability of our equipment or service for that day and not our ability to deliver these at specific times. The company will let you know ASAP if we are unable to fulfil your order or specific time frames.

2.3 - When placing an order please ensure you have land owners/venues permission. Copies of our insurance, testing, risk assessments, disclaimers and method statements are available after booking has been made. If you have any queries please contact us before ordering.

3. Delivery and Collection

3.1 - Our standard delivery time is between 7.30am and 12 noon and collection between 4pm and 7pm. Due to the large area we cover we are unable to take specific timings, unless hiring a venue, but requests may be made and notes added to your booking where we will do our best to accommodate these although these cannot be guaranteed.

3.2 - For bookings with a later finish time than our standard collection times we offer an overnight service at an additional charge. Overnight hires are limited and on a strictly first come first served basis so should be booked at the same time as making the initial booking. This service cannot be added on the day and the area must be totally secure and lockable.

3.3 – Our timings are finalised 2 days before the order date. If your timings are critical please contact the office on 0800 0437620

3.4 - All services and equipment booked will be delivered, inspected and set up on site by our delivery team. Once set up, the client or their representative must then sign for the delivery by signing our terms of hire.

3.5 - By signing for the equipment or service, the client or the representative acting on their behalf are confirming that they are happy with the equipment, location and service and that everything has been left in full working order and is fit for purpose.

3.6 - Once the equipment has been signed for any breakages, damages, losses, theft (including overnight) will then be liable the client to the full value for either repair or replacement.

3.7 - Please ensure you have adequate entrance points in regards to size for the equipment you are hiring. Some of our equipment such as larger inflatables require at least a 1m access point or may even need our delivery team to drive direct onto the site or installation point.

3.8 - The client must not refuse the collection of the equipment for any reason.

3.9 - All company items and equipment are left in the responsibility and care of the client from the time they are delivered until the time that they are collected. If collection is delayed for any reason the client is still responsible until the items are collected.

3.10 - Our delivery team has strict and tight delivery schedules so need to be able to commence set up of our equipment straight away once on site. Any delays could become chargeable at a rate of £10 per every ten minutes or delivery refused and no refund given.

3.11 - As we offer an overnight hire service this sometimes means that our equipment can be collected and then delivered either wet or dirty. This may mean the equipment is then cleaned or wiped down on site at the next delivery or be left to dry. Please allow at least 2 hours before your event for this just in case.

4. Delays/Breakdowns

4.1 - All delivery and collection times are approximate and the company will always try its best to ensure our delivery teams run on time and within their delivery time slots; however, due to situations and issues outside of the company's control such as traffic problems, delays at previous deliveries, vehicle breakdowns, etc. the company will not be held responsible or liable for any losses or costs incurred by yourselves or any forms of additional compensation. The company recommends that the client allows 2 hours either side of your delivery and collection to ensure the smooth running of your event.

4.2 - In the event of any mechanical or breakdown of equipment either before or during your event which prevents or limits us to fulfil our contracted obligations, our liability shall be limited to a pro rata refund of any monies paid in relation to the contracted item or equipment to which we are unable to provide. Where a breakdown occurs during an event, a pro rata refund for the remaining time booked will be applied based on the start and finish times we have from you. Any refund will also be limited to the specific item at fault and not the booking as a whole. This also includes generator failure, only being limited to the cost of the generator affected and not any of the items to which it is due to power. The company highly recommends the use of additional backup generators or backup power sources.

4.3 - All breakdowns or faults must be reported to the company ASAP via phone by the client. The equipment should not then be used unless advised by the company that it is safe to. The company will dispatch, where possible, someone to inspect the fault, provide a replacement subject to availability, and aim to fix or replace within 2 hours of reporting the fault. Any reduction of our fee is at the discretion of the company and limited only to the percentage of time the equipment is inoperable.

5. Equipment and Ownership

5.1 - All sizes and measurements quoted are approximate and are to the best of the company's knowledge.

5.2 - All equipment remains the property of the company at all times.

5.3 - The company reserves the right to alter, amend or change the product specifications without prior notice.

5.4 - The company reserves the right to substitute any booked equipment or service with another piece of equipment or service of a similar type and value without prior notice in the event the booked equipment or service is unavailable. The company will always try to advise of this as soon as possible.

5.5 - The company reserves the right to use any images or photos of our equipment or service regardless of who took the photo and where it is displayed. We will not seek permission to use these and they may be used within our future marketing efforts or product images. This also includes any images taken by ourselves.

6. Location

6.1 - The space required to operate the equipment safely will be larger than the equipment size and this information can be found online under the individual product descriptions or by contacting the office. It is the clients responsibility to check that they have enough space and also the correct surface to operate the equipment booked, inflatables outdoors have to go onto real grass to ensure they can be anchored down and meet BSEN 14960:2019 fully.

6.2 - On delivery, if the surface, space or venue isn't suitable the equipment will not be set up, delivery will be refused and a full charge will be due from the client. This includes any provisions the client has failed to inform the company such as stairs, obstructions, excess distance to site (over 50m) etc.

6.3 - On delivery the equipment will be set up in one agreed location and will not be moved once unloaded and erected. Under no circumstances should the client attempt to move, relocate or reposition the equipment as this could then make the equipment unsafe and cause injury and/or death.

6.4 - It is the clients responsibility to ensure that suitable security and crowd control measures are in place prior to the start and during the event.

6.5 - It is the clients responsibility to inform the delivery team prior to the start of delivery of any underground services present on site. Many of our equipment uses metal pegs, up to 500mm long, which are inserted into the ground to secure them safely. The company will not accept responsibility or cost of damage caused by these.

6.6 - Where the delivery needs to go through a house, property or any other area, our drivers will take the utmost care; however, any damage caused will not be accepted by the company as their responsibility and this will be down to the client to repair, replace and take responsibility for.

7. Power requirements and Generators

7.1 - The majority of our equipment requires a power supply in order to operate. This is normally taken by a household 13amp 3 pin plug or a 16amp socket. The number of sockets required will depend on the type and number of equipment ordered, if you are unsure please check with the office. We use extension lead of 25m to connect the power and the equipment. These can be doubled up to a maximum length of 50m after this a generator would be required.

7.2 If using a generator our equipment require 16 amp sockets. It's the clients responsibility to ensure the generator rating is powerful enough for the equipment hired, there are the required amount of 16amp sockets needed with suitable leads and connectors. We also strongly recommend the use and booking of a backup generator should you have any issues.

7.3 - Any generators on a dry hire will require refueling during the hire period. The client must ensure someone capable is able to do this and that regular checks on the generator fuel levels and they should not be allowed to go any lower than ¼ of a tank.

8. Health and Safety and Supervision

8.1 - When placing a booking the client must have checked and understood all health and safety documentation from us and also from your venue for the hire to go ahead. Copies of our insurances, testing, risk assessments, disclaimers and all other documentation is available to view once a booking has been made. If you have any queries please contact us before booking. Any restrictions placed on the client after booking to which we weren't informed of at the time of booking and placed in writing with the client will not be accepted as a valid cancellation reason and normal cancellation fees will apply.

8.2 - All our policies and insurances are available online to view and download. However, due to renewal or testing dates these may become out of date for your event date. Once new documentation is received these will be updated online.

8.3 - Appropriate clothing must be worn by all users of our equipment at all times. This includes making sure all users wear socks and all exposed skin is covered to avoid burns, injury or friction burns. During hot weather inflatables and PVC can become extremely hot. If the inflatable becomes too hot it mustn't be used until the temperature has cooled.

8.4 - Do not put anything on our equipment or inflatables, including liquids.

8.5 - All equipment must be supervised at all times by at least one responsible and competent adult over the age of 18 years old. Certain or larger pieces of equipment at larger events will require additional supervision with at least one member at each entrance and exit. If the client wishes not to do this or accept the risk themselves then we can provide event staff on request at an additional charge, subject to availability.

8.6 - If also hiring staff please note they are there to operate and supervise the equipment safely and are not there to mind, watch or be responsible for children or the venues property.

8.7 - Not all items are available for dry hire and will include a member of our staff for a set period. This will be indicated with the words “inc staff” in the product title.

8.8 - The company reserves the right to remove or stop operating any equipment where it is felt the conduct of guests endangers the safety of other guests or users or for any other reason the company may see fit. In these cases no refund will be offered.

9. Liability and Insurance

9.1 - The company provides £5 million public liability which covers the equipment only and not the users, unless the company is providing paid supervision of the activity. It is the clients responsibility to ensure that they have adequate insurance cover in place to cover the users and the public.

9.2 - The client agrees to indemnify the company for any damage or theft of the company's equipment whilst on hire. Our insurance theft cover doesn't cover our equipment whilst on hire therefore the client is responsible for the cost of repair or replacement in full.

9.3 - The client agrees to indemnify the company from any claims including but not limited to property damage, accident or injury claims for users or the public.

10. Weather

10.1 - The company's policy is to turn up to all bookings regardless of the weather. Our service is to provide you with the equipment and service as promised. We cannot be held responsible for adverse weather on the day and no reduction in our charges will be offered. If Weather forcasts are extreme we will attempt to contact you on the telephone numbers provided on the booking.

10.2 - If hiring inflatables, none of our equipment can be operated in wind speeds exceeding 24mph. The inflatable should be unplugged until the wind speed reduces. This is to ensure we fully meet the European standard and to ensure all our equipment is operated within safe conditions and minimise the risk of accident or injury.

10.3 - During periods of rain our equipment must not be used. The client must wait for the period to pass and then dry all equipment before using again.

11. Quotes, Deposits, Payments, Balances and Prices

11.1 - All prices listed online are subject to change without any prior notice, currently March 2023 Bouncy Castle Hire Ltd is VAT registered.

11.2 - All written quotations are valid for 14 days.

11.3 - All orders require at least a 50% deposit and must be paid at the time of booking. Any orders without a deposit will be cancelled,

11.4 - All deposits and payments are non-refundable and will be lost on cancellation.

11.5 - All deposits are item and date specific so any changes will result in your original deposit being lost and a new deposit being required.

11.6 - For bookings above £200, wet hires or for weddings the remaining balance will be due 1 week  before the hire date. All other order balances via card or on your account online a week before your order.

11.7 - The company is unable to offer any credit facilities, so all remaining balances must be paid in full either before the event or upon delivery. Any remaining balances may result in court action to recover any monies due and interest charged at 2% above the bank of England current rate.

12. Cancellations

12.1 - Under UK law in general, a client has the right to cancel an order, service or product within 14 days of placing an order. However, due to the nature of our business, the hire of our products and services are exempt under the exemption of leisure service activities on specific dates. The exemption helps protect traders with limited capacity per a date and are limited in ability to resell or fill the capacity should the client change their mind. This cover includes but is not limited to performance tickets, car hire, wedding venues etc. Traders may also be able to offer the ability to cancel but at Bouncy Castle Hire Limited in the case of hiring specific products, goods or service on a specific date we do not accept cancellations.

12.3 - Details of our full cancellation Policy can be found on our website or by contacting the office.

12.4 - All contracts between client and our company are subject to contract force major.

13. Complaints and Problems

13.1 In the unlikely event that you are unhappy with any aspect of our equipment or services provided then please make your delivery team aware and do not sign for any of the equipment until you are happy with the resolution offered by the company. When signing for equipment you are signing to confirm that you are completely happy and that any claim made after will not be accepted nor any refund offered.

13.2 - If you have any problems during the event or are unhappy in any way you must report this ASAP via phone in order for us to try and put this right. Any claims made after the hire period will not be accepted.